Summary
The city is launching an AI voice agent to answer common questions on the 286-CITY line, aiming to cut long waits and abandoned calls — about 30,000 calls a year involve 3+ minute waits. A soft launch starts next week overnight and on weekends, with a full launch around September.
At a glance
- Total mentions
- 1
- Last 30 days
- 0
Last discussed Jul 9, 2026.
Impact analysis
No new cost figure was discussed; the city contracted with Just Appraised earlier this year.
Residents who call 286-CITY get faster answers, especially overnight and on weekends when staffing is thin.
Mentions & discussions (1)
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